Frequently Asked Questions

We’re here to help! Find answers to some of our most commonly asked questions below. If you can’t
find what you’re looking for, feel free to Contact Us — we’re always happy to assist.

General Information

  1. What is the purpose of LucyDream Art?
    The purpose is to connect art enthusiasts, collectors, and artists by providing a platform to discover, appreciate, and purchase unique artworks.
  2. How is LucyDream Art work?
    Users can browse a curated collection of artworks, read about the artists, and purchase pieces directly through the platform.
  3. Is LucyDream Art affiliated with specific artists or organizations?
    The gallery collaborates with both independent artists and organizations, offering diverse works and ensuring a broad representation of styles and mediums.
  4. What types of art are showcased here?
    At the moment, the gallery features a variety of mediums, including paintings, digital art, and mixed media.
  5. Are exhibitions updated regularly? How often?
    Yes, exhibitions are updated regularly, typically on a quarterly basis, to showcase new works and themes.
  6. What should you choose to buy at LucyDream Art?
    By purchasing art through LucyDream Art, you’re not just acquiring a beautiful piece of creativity; you’re actively supporting local artists and their communities. We are deeply committed to showcasing and elevating the profiles of talented local artists, ensuring their work receives the recognition it deserves on a global platform. Beyond this, your support extends to our social initiatives, including art therapy programs that bring healing and hope to children in need. With LucyDream Art, every purchase has a purpose empowering artists, enriching communities, and making a positive social impact.

Viewing Art

  1. How can I explore the artworks on this platform?
    You can browse through categories, use search filters, or explore the featured artists or artworks.
  2. Is there a way to see the artwork details, like dimensions or materials?
    Yes, each artwork includes detailed descriptions, including dimensions, materials, and the artist's name.
  3. Can I use a virtual tour feature to view the art?
    Some exhibitions may offer virtual tours. Check the exhibition page for availability.
  4. Are there filters to search for specific styles, mediums, or artists?
    Yes, you can filter artworks by style, medium, price range, and artist name.

Purchasing Art

  1. How do I buy an artwork from LucyDream Art?
    Select the artwork, click "Buy Now," and proceed to checkout. Follow the prompts to complete your purchase.
  2. What payment methods are accepted?
    Credit cards, debit cards, PayPal, and bank transfers are commonly accepted.
  3. Does LucyDream Art offer payment plans or financing options?
    Currently we are still working on that option.
  4. Is the price negotiable, or are all prices fixed?
    Prices are typically fixed, but you can send an inquiry through our email or whatsapp contact.
  5. Can I purchase limited edition prints or reproductions?
    Yes, we offer limited edition prints or reproductions of selected artworks.
  6. Are there discounts for bulk purchases or frequent buyers?
    You can send an inquiry through our email or whatsapp contact.
  7. How is the artwork’s authenticity guaranteed?
    Each artwork comes with a certificate of authenticity signed by the artist or the gallery.

Shipping and Delivery

  1. Do LucyDream Art ship internationally?
    Yes, international shipping is available to most countries.
  2. What are the shipping costs?
    Shipping costs vary based on location, size, and weight of the artwork. Estimates are provided at checkout.
  3. How is the artwork packaged to ensure its safety during transit?
    Artworks are professionally packaged using protective materials to prevent damage during shipping.
  4. How long does delivery take?
    Delivery times vary but typically range from 1 to 3 weeks, depending on the destination.
  5. Can I track my order once it’s shipped?
    Yes, a tracking number is provided once your order is dispatched.
  6. Do you offer installation services?
    We offer installation services for local deliveries. Contact support for details.
  7. What should I do if my artwork arrives damaged?
    Contact customer support immediately with photos of the damage for assistance with a replacement or refund.

Returns and Refunds

  1. What is the return policy for purchased artwork?
    Returns are typically accepted within 14–30 days, provided the artwork is in its original condition.
  2. What happens if I want to exchange an artwork?
    Exchanges are possible if agreed upon by both parties. Contact support for assistance.
  3. How long does it take to process refunds?
    Refunds are usually processed within 5–10 business days.

About the Artists

  1. Where can I find information about the artists featured in the gallery?
    Artist profiles are available on the platform, including their biographies and other works.
  2. Does the gallery represent emerging or established artists?
    Both. We showcase works by emerging talent and established artists.
  3. Can I commission a custom piece from an artist?
    Yes, some of our artists accept commissions. Contact the gallery for more information.
  4. Are all artists exclusive to this gallery?
    Not necessarily. Some artists may work with multiple galleries.

Art Authentication and Quality

  1. How does LucyDream Art ensure the quality and authenticity of artworks?
    All artworks are verified and curated correctly before being listed and include a certificate of authenticity.
  2. Are certificates of authenticity included with purchases?
    Yes, a certificate is included with every purchase.
  3. How can I verify the artist's credentials or background?
    Artist profiles provide comprehensive details about their experience, exhibitions, and achievements.

Technology and Usability

  1. Do I need to create an account to browse or purchase art?
    Browsing is free, but an account is required for purchases.
  2. Is my personal information secure on this platform?
    Yes, we use secure encryption to protect user data.
  3. Can I share artworks or wishlists with others?
    Yes, you can share links or wishlists through email or social media.
  4. Does the gallery have a mobile app?
    Right now we are still working on the plan. Check the website for availability.
  5. What should I do if the website isn’t loading properly?
    Refresh the page, clear your browser cache, or contact technical support.

Collector Support

  1. Does LucyDream Art offer advice on selecting art?
    Yes, art advisors are available to assist with recommendations.
  2. Can I consult with someone about the investment potential of an artwork?
    Yes, we offer consultation services for collectors.
  3. Are there services for framing or custom display recommendations?
    We provide framing options or advice on displaying artworks.

For Artists

  1. How can I submit my work for consideration in the gallery?
    Submit your portfolio through the gallery's artist application form. Contact support for assistance.
  2. What are the terms for collaboration or representation?
    Terms vary but generally include commission rates and exclusive/non-exclusive representation agreements.
  3. What is the commission structure for sold artworks?
    This information is all mentioned on the contract when the artists requested to join as one of our artists. Contact support for assistance.
  4. Does LucyDream Art provide promotional support for represented artists?
    Yes, promotional support includes social media features, newsletters, and press releases.

Miscellaneous

  1. Are there any events, like webinars or online artist talks, hosted by the gallery?
    Yes, check the events page for upcoming webinars or talks.
  2. How can I stay updated about new exhibitions or arrivals?
    Follow our social media channels.
  3. What happens to unsold artworks?
    Unsold works remain listed.